Venue Compliance Manager - Park Lane, London

Venue Compliance Manager - Park Lane, London

Metropolitan Gaming is the fastest-growing casino operator in the UK, a leading brand in the luxury and premium mass entertainment gaming sectors and hospitality. Our Park Lane Casino is renowned for its sophisticated atmosphere and commitment to providing a premium experience to our guests.

Do you have a passion for compliance, safer gambling, and anti-money laundering? Are you seeking a new challenge in a dynamic and fast-paced environment? Join our team as a Venue Compliance Manager at Park Lane Casino!

What We Offer:

• Competitive salary
• Leading company benefits
• Private pension
• Training and development opportunities
• A dynamic and engaging work environment

Role Overview: As a Venue Compliance Manager, you will play a critical role in ensuring that Park Lane Casino adheres to all relevant compliance regulations, including customer due diligence, anti-money laundering, and safer gambling requirements. You'll be responsible for conducting routine checks, managing customer relationships, and ensuring compliance across the venue.

Key Responsibilities:

• Undertake routine Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks on new, lapsed, or existing customers.
• Conduct regular customer account assessments for Source of Funds/Wealth, affordability, and sustainability.
• Review reports of potentially suspicious activity and prepare Suspicious Activity Reports (SARs) in accordance with internal protocols.
• Collaborate with the Customer Relations team to ensure VIP and high-value customers meet all EDD requirements.
• Provide guidance, training, and support to managers and operational staff on compliance-related matters.
• Track key compliance metrics and Key Performance Indicators, and develop action plans to address any areas of concern.
• Ensure that all Safer Gambling and Anti-Money Laundering (AML) literature and signage are up-to-date and correctly displayed.
• Maintain high levels of confidentiality and discretion while handling sensitive information.
• Act as a point of contact for central compliance and MLRO for any ad hoc reporting or support as required.

Required Skills and Behaviours:

• Confidence and credibility when dealing with peers, senior colleagues, and customers.
• High level of confidentiality and discretion.
• Strong research skills and familiarity with company procedures and databases related to social responsibility and AML.
• Excellent communication skills, both written and verbal.
• Highly organized and proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledge of laws and regulatory requirements relating to Anti-Money Laundering, Countering Terrorist Financing, and Social Responsibility.
• Professional, polished, and articulate, with a positive attitude and a commitment to the company's service standards.

Desirable Skills:

• ICA specialist certificate in AML or related field.
• Experience in the land-based casino industry.

Requirements:

• You must be aged 18 or over and have the right to work in the UK.

How to Apply: If you are ready to take on this exciting challenge and build a fantastic career with us, we would love to hear from you. Please submit your resume and cover letter through our online application portal or email it to [your recruitment email address].

Join us at Park Lane Casino and make a difference in the world of gaming and compliance!