Assistant Casino Manager - Park Lane, London

Assistant Casino Manager - Park Lane, London

Join the Winning Team!

Metropolitan Gaming is recruiting for an Assistant Casino Manager (ACM) at our prestigious Park Lane Casino in London. If you're passionate about gaming and ready to take the next step in your career, this is the perfect opportunity for you. We offer an exciting work environment, great benefits, and a rewarding career path. Are you ready to hit the jackpot with your career?

Here's what we offer:

• Development and opportunities for growth
• Comprehensive training programs
• Enhanced salary from midnight to 6 am
• Fantastic work culture
• Cycle to work scheme
• Company pension
• Extensive employee HUB with discounts on travel, retail, hospitality, and health and well-being
• Employee health and well-being services
• 50% off food and drinks in all our UK venues
• Financial advice services
• Regular training and development opportunities

Role Overview: As an Assistant Casino Manager, you will play a key role in the day-to-day operations of Park Lane Casino, ensuring a high standard of gaming operations and exceptional customer service. You will work closely with the Casino Manager and senior management to maintain the efficiency of the casino and foster a positive and engaging environment for both staff and guests.

Key Responsibilities:

• Ensure gaming operations are conducted to optimum standards of efficiency and in compliance with casino rules and procedures.
• Maintain a high standard of customer service, ensuring the gaming team consistently delivers an outstanding experience.
• Support the implementation of internal and external marketing and sales activities.
• Supervise staff, ensuring compliance with company standards and gaming regulations.
• Handle disputes and customer requests, escalating to senior management as needed.
• Maintain compliance with company and legal procedures, including money laundering, gaming activity, health and safety, and fire regulations.
• Conduct staff performance reviews, appraisals, and disciplinary actions as required.
• Assist in identifying the potential of gaming staff and recommend training, salaries, and promotions.
• Promote and ensure compliance with company initiatives and regulations.

Required Skills & Behaviours:

• Motivated individual with extensive experience in gaming.
• Positive and upbeat attitude.
• Strong interpersonal skills with peers, subordinates, and senior management.
• Capable of developing positive relationships with customers.
• Experience in people management and handling disciplinary matters.
• Organised and efficient with administrative tasks.
• Methodical and attentive to detail.
• Proactive and able to work with minimal supervision.
• Passionate about quality and customer service.
• Dynamic and forward-thinking approach with a solutions-focused mindset.
• Strong work ethic with a commitment to exceeding expectations.

Desired Skills:

• PML (Personal Management Licence) qualification.

Requirements:

• You must be aged 18 or over and have the right to work in the UK.

How to Apply: If you're ready to join our team and build a successful career with Metropolitan Gaming, we'd love to hear from you. Please submit your resume and cover letter through our online application portal or email it to [your recruitment email address].

Join us at Park Lane Casino and be part of a winning team!