Covent Garden - Waiter

Covent Garden - Waiter Restaurant - Covent Garden Contract: Permanent
Salary: Up to 16.50 per hour (Inclusive of OTE)

Our Restaurants

Ranked as one of the world’s Top Ten Best Restaurants by The New York Times, Din Tai Fung's roots date back to Taiwan over 60 years ago.

Founded by Mr Bingyi Yang in 1958, the brand started as a cooking oil retail business, before re-inventing itself in 1972 into a full-fledged restaurant retailing our now world-famous Xiao Long Bao (Steamed Pork Dumplings).

We’re a celebrated international brand with 175+ restaurants worldwide. Our philosophy is to offer the best in service, quality, and gourmet food to all our customers. Consistency throughout our worldwide branches remains an important feature for Din Tai Fung.

Responsibilities

• Welcome every guest with a heartfelt gesture and provide equally genuine farewell
• Deliver introduction of menu ensuring guest(s) is made aware of the ordering process
• Possess in-depth F&B knowledge that can be shared with all guests to guide when ordering from menu
• Correctly follow the SOP for guest experience
• Confidently handle guest(s) allergy and dietary requirements following the correct procedure for order processing
• Provide attentive service to guest(s) ensuring needs are met
• Correctly take payment from guest(s) either card process or cash handling
• Replenish cutlery & tableware depending on guest(s) needs
• Clearing, Cleaning and resetting tables ready for guests arrival
• Provide insightful answers to guests regarding queries about F&B offering
• Communicate guest(s) needs to colleagues/Managers working as part of the FOH team
• Complete ad hoc tasks that protect brand image and serve to ensure maximum guest satisfaction
• Practise safe workplace standards for service of alcohol
• Handle guest complaints effectively and escalate to management when required

Requirements

• Ability to work in a fast-paced, demanding work environment
• Must have flexible availability working a variety of weekday and week-end shifts from morning to evening including bank holidays
• Must be available to work throughout peak trade periods
• Dedication to the role with learning ability that allows them to become an expert in our F&B offering
• Possess strong communication and listening skills
• Ability to remain composed in the face of challenges
• Professional manner and politeness with guests
• Cash Handling
• Basic Maths ability
• Professional appearance
• Basic proficiency in English Language
• Ability to walk and stand for periods of long duration taking on physical tasks that include holding trays with a heavy load, moving and organisation of items and moving items to correct location.
• Demonstrate correct practises in hygiene, food hygiene and health and safety requirements

Employee Benefits

Treat Yourself

• Up to 30% off dining across UK Din Tai Fung Restaurants
• Birthday dining gift vouchers and your birthday off guaranteed

Look After Yourself

• Employee Assistance Program
• Access to Financial Advice
• Nutritious meals whilst on duty

Progress Yourself

• Access to our fantastic L&D Calendar
• A personalized learning & development plan to develop your skills and knowledge
• Career progression with a fast-growing, critically acclaimed restaurant group

Reward Yourself

• Additional paid holiday for every year with us (rising to 32 days per year)
• Employee referral scheme - paying up to £1000 per referral
• Staff parties & long service awards