Duty Manager - Maidenhead, Berkshire

Cliveden House

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Duty Manager

We are currently seeking a proactive and experienced Hotel Duty Manager to join our dedicated team at Cliveden House. This pivotal role offers a unique opportunity to ensure exceptional guest experiences. We are looking for an individual with strong leadership skills, excellent problem-solving abilities, and a commitment to upholding the highest standards of hospitality.

Our ideal candidate should:

• Have a proven track record ideally in both Food & Beverage and Front of House, with experience in assisting all departments.
• Lead by example, ensuring all guests receipt prompt service and guidance accordingly
• Embrace a hands-on approach, handling guest inquiries, resolving issues, and ensuring guest satisfaction
• Demonstrate exceptional organisational skills, managing schedules, and coordinating with various departments
• Show a commitment to maintaining safety and security
• Display a keen understanding of hotel operations and a proactive mindset in identifying areas for improvement
• Be adaptable and quick-thinking, effectively managing unexpected situations and emergencies
• Prioritise guest satisfaction and consistently strive to exceed expectations to ensure memorable experiences at Cliveden House

What’s in it for you?

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• ...and so much more.

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!