Senior GCE Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.  

A WORLD OF REWARDS

A Senior GCE Manager manages the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales.

What will I be doing?

in our hotel you will be responsible for planning large programmes (up to 1350 persons, week long bookings), ensuring exceptional customer service and supporting and coaching the team.

-          Handover of confirmed large events from GCE sales team

-          Managing all communication (email, phone, teams, in person) with our Clients and their production partners

-          Ensure that the BEO and the Group Resume includes all relevant information, previously discussed with operational departments

-          Handling both the groups & events aspect of the events, ensure that room block and event spaces are updated in our platform at any time

-          Attend and lead pre-con meetings with operational departments in hand

-          Attend daily huddle, weekly BEO meeting, site visits and other meeting s as per business need

-          Champion finance & billing steps, checking out group masters (with the help of our billing specialist)

-          Champion room pick up reports, rooming lists and concessions (with the help of our rooms specialist)

-          Build and maintain good relationship with Operations Team, Kitchen Team, Front Office Team, and all other areas of the hotel

-          Manage Light Stay documentation for your events

-          Manage suppliers – A/V, outside caterers, etc

-          Champion health and safety documentation

Specific job knowledge, skill and ability

-          +3 years planning experience in hotel events & groups

-          Knowledge of the hotel property management systems: Delphi/Amadeus/Salesforce, OnQ/R&I

-          Demonstrated previous experience working in an events planning role, ideally in a large hotel.

-          Positive attitude and good communication skills

-          Commitment to delivering a high level of customer service

-          Confident telephone manner

-          Excellent grooming standards and strong skills in time management, organisation and coordination

-          Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints

-          Have fantastic attention to detail

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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