Guest Relations Manager - Bath, Somerset

£29,000 per annum

Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.

Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

But Hotel Indigo Bath is more than just a Hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We have a fantastic opportunity for a Guest Relations Manager to join our team. As Guest Relations Manager you will be the first point of contact for all incoming guests, establishing and developing personal contact right from the start to enhance their experience with us. The ability to maintain long lasting relationships with regular and new guests, whilst being imaginative to create wonderful memories, will be second nature to you. As our Guest Relations Manager, you will encourage feedback from guests, whilst investigating and responding to any guest compliments or complaints in a timely manner, ensuring that all resolved/unresolved incidents are reported to the correct person.

The role will require frequent liaison will all departments but most specifically Reception, Concierge and Housekeeping in order to ensure the smooth running of the guest experience. You’ll also act as host to meet and greet guests, answering any queries they may have and directing them towards where they need to be. You will be someone who likes to get to know people with the ability to start genuine conversations. Part of your role will be solving problems and so you’ll need to be highly organised with excellent communication skills, both written and verbally.

The Ideal Candidate:

We’re looking for an enthusiastic Guest Relations Manager who’s hands -on, has the ability to motivate and delegate effectively, is flexible and has a professional and caring attitude. You will need experience working in a similar position ideally from a 4/5* quality hotel with an overall knowledge of all departments as well as the hospitality sector in general. The customer experience will be at the heart of everything you do and you’ll be committed to delivering unparalleled levels of guest service. It’s an ever -changing role and for you, no two days will be the same so you’ll thrive under pressure whilst always maintaining a positive, can -do attitude.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.