Guest Services Host - Chertsey, Surrey

Job Type: Guaranteed Hours - Seasonal (Fixed End Date)

What you'll bring to the team

What will I do?

Our Guest Experience team play a pivotal role in delivering a safe and fun experience for millions of guests on Thorpe Park’s world class attractions. Day to Day you will be:

• This role is Front of House, working face to face with guests.
• Involves assisting guests with accessibility queries and processing Ride Access Pass registrations.
• Be an ambassador for the resort, as the main source of knowledge and information for guest queries.
• Taking and resolving guest feedback, both positive and negative discreetly and professionally.

An ideal candidate would:

• Give excellent customer service skills
• Be able to problem solve
• Work efficiently in both a team and lone situations
• Ability to learn systems and new processes/ procedures.
• Be a strong communicator
• Be computer literate, with basic knowledge of Microsoft Office and a Point of Sale system.

Qualifications & Experience

We are recruiting for Full Time and Part Time Positions.

Experience in a customer service environment is desired for this position.
Show us you’ re guest obsessed by being positive and helpful to ensure our guests have an awesome day.

Benefits

Join our team of THRILLMAKERS at the UK’s Favourite theme Park Thorpe Park and in return you will get:

• 20 FREE tickets to any Merlin attractions worldwide
• 25% discount in our retail shops and restaurants
• Opportunities to develop and have a longer term career in Merlin
• Free bus from Staines station to the Park for all employees
• 40% discount online off LEGO, and much more

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.