Service and Sales Advisor - London Bridge, London

Job Type: Fixed Term Contract

Being curious and open to new ideas? It's an iQ thing.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 77 sites across 29 UK cities their best year yet.

Our London- and Manchester-based support teams are the oil that keeps the iQ wheels turning, providing our brilliant site teams (circa 600 employees) with everything they need to deliver a fantastic student experience every day. The iQ Support functions cover everything from Real Estate and Legal to Marketing, People and Finance, but what we all have in common is our uncompromising commitment to doing the right thing, even when nobody's watching. The iQ thing.

What makes a great iQer?

iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential, you're already our cup of tea. Ready to feel like you've got the best job ever?

We are looking for x2 Service and sales advisors to work as part of our central operations team that will support the sales of rooms across our sites. Provide excellent customer service for all current and future customers that we come into contact with, whether this be on the telephone, email, or live chat.

Fixed term contract: 5 Months

Please note: We will be holding a recruitment morning to recruit for these roles on 10th May 2024. 

Key Role Responsibilities:

• Manage enquiries through the CRM system, responding in line with internal SLA's
• Follow up on any sales leads to convert into confirmed bookings
• Work as part of a team to deliver and support an exceptional booking process for our customers.
• Supporting all aspects of customer service, including responding to all enquiries
•  handling complaints in a professional and polite manner
• Be confident in managing a busy email inbox by prioritising urgent enquiries
• Develop and maintain local knowledge and information resources relevant to customer needs
• Chase outstanding rent arrears following rent collection procedures as required
• Build great relationships with site teams. Communicate effectively and work together when problem solving.

Experience & Skills: 

• Excellent customer service skills and significant experience in a customer service delivery role
• Strong relationship building and influencing skills
• Culturally aware with the ability to adapt style and communications to suit audience
• Friendly and approachable 
• Proactive with a can-do attitude 
• Ability to act autonomously, taking decisions and/or action when required
• Excellent verbal and written communication skills
• Excellent organisation skills with the ability to multitask and prioritise 
• Numerical skills necessary to complete the above activities
• Able to learn new systems, policies and procedures
• Champion the iQ vision and brand values

We work a hybrid working model with 3 days per week based at our London office, this role will also require Saturday shifts during August.

Apply today and find out what it's like to work at iQ!

Benefits:

• 25 days annual leave, plus bank holidays (pro rata for part-time)
• Additional day off to celebrate your birthday
• Discretionary bonus
• Pension: we match your contributions up to 8%
• Gym Discounts
• Life Assurance
• Access to thousand's of discounts and offers at shops you know and love
• Season ticket loan
• Cycle to work scheme
• Flexible working policy