Spa Host - Grantley, Ripon 

Full Time

£23,920 per annum plus monthly tronc, typically £2,400 annually

40 hours

Tips typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Purpose of the Job

As a Spa Host, you will be meeting and greeting our spa guests, taking bookings via phone, email and upselling treatments and products to the guests. You’ll be working alongside the Food & Beverage servers by providing refreshments to day spa, hotel and member guests poolside and within the Spa.

• Possess excellent customer service skills, and take pride in the relationships built with guests to ensure a positive experience in the spa
• Support the Spa Therapists with the daily set up of treatment rooms and clear down, ensuring all the rooms are set up with the right equipment
• Maintaining an adequate provision of towels, robes and slippers and ensuring they are available in the Three Graces and Elite Wellness changing rooms, pools side and the used towel drops are regularly emptied and used laundry taken to the in-house laundry
• Ensure that guest needs are met and that they are looked after from the minute they arrive to their departure
• Daily assisting the Three Graces reception team with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings

About You

• Previous experience working is a customer service role is preferred
• Strong team player with good communication skills
• A passion for delivering a five star spa service, to a high standard with all guests
• Possess a drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.
• Flexible regarding availability and working hours
• Enthusiastic and passionate about the spa industry and immaculately presented

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Access Early Pay / Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Grantley Gateway - Discounts and cash back on shopping and trips out
• Discounted hotel stays - Relais & Chateaux from £50 BB, Pride of Britain £75 DBB
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days