Luggage Porter - London

Are you ready to elevate your career in hospitality? Join our vibrant team at Number Sixteen Hotel as a Luggage Porter and immerse yourself in a world of exceptional service and unforgettable experiences.

In this hands-on, operational role, you will collaborate closely with our concierge desk to ensure the seamless flow of daily operations. From assisting guests with their luggage to fulfilling their requests promptly and efficiently, you will be instrumental in creating a memorable stay for each visitor.

Responsibilities:

• Assist guests with their luggage upon arrival and departure, ensuring a smooth and hassle-free experience.
• Collaborate closely with the concierge desk to fulfil guest requests promptly and efficiently.
• Mantain a high standard of cleanliness and organisation in luggage storage areas and public spaces.
• Provide exceptional customer service by addressing guest inquiries and concerns with professionalism and courtesy.
• Communicate effectively with guests and colleagues, demonstrating confidence and engaging interpersonal skills.
• Uphold the hotel's commitment to excellence by adhering to brand standards and procedures.
• Assist with other operational tasks as needed to support the front office team and ensure the overall success of daily operations.

What you Need:

• A keen willingness to work as part of a team, contributing to a positive and collaborative work environment.
• A customer-focused mind-set, with a genuine desire to exceed guest expectations and create memorable experiences.
• Impeccable presentation and a warm, friendly demeanour that reflects the hotel's commitment to hospitality.
• A passion for detail and a proactive approach to problem solving, ensuring that guest needs are anticipated and met.
• Enthusiasm for the hospitality industry and a willingness to learn and grow within the role.
• Previous experience in a similar position is preferred but not required; training will be provided for the right candidate.

What We Offer:

• Hourly rate of 11.44 per hour
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades:

• Ham Yard Restaurant - two prestigious AA rosettes in 2024
• Dorset Square Hotel - an AA rosette and an AA breakfast award 2024
• Conde Nast Traveller 2023 Top Hotels in London, The Soho Hotel and Ham Yard Hotel
• Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018

Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.