Customer Services Assistant Manager - Chertsey, Surrey

Job Type: Full Time

What you'll bring to the team

Are you currently a team leader or supervisor, who is great with Guests and would like the opportunity to develop into an assistant manager role? Maybe you're already an assistant manager who would like to expand your experience, in an operation like no other.

If yes, we may have the job for you!

We are currently recruiting for a permanent Customer Service Assistant Manager, who will be supported and given training by our Park Excellence Manager, Lizzie! In this role you will be a support for both the Park Excellence Assistant Manager and Call Centre Assistant Manager working to ensure the effective delivery of the Customer Services Operation. You will do this by managing all feedback channels, to our agreed standards, reducing negative feedback through effective communication. Additionally, you will lead, motivate and develop Duty Managers & Hosts, to maintain the highest possible standard of guest experience and service, aligned with the company's brand value.

Qualifications & Experience

We are looking for the following skills and experience;

• Proven supervisor experience
• Previous experience of handling complex guest complaints
• A passionate and dedicated person focused on the guest experience
• A strong attention to detail when looking at data, which will be used when carrying out audits and looking for feedback trends
• Ability to learn systems easily

Benefits

Join our team of THRILLMAKERS at the UK’s Favourite theme Park THORPE PARK Resort and in return you will get:

• 20 FREE tickets to any Merlin attractions worldwide
• 25% discount in our retail shops and restaurants
• Opportunities to develop and have a longer term career in Merlin
• Free bus from Staines station to the Resort for all employees
• 40% discount online off LEGO, and much more!

This role is paying £26,864.00 per annum

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.