Head Waiter/Supervisor - Royal Opera House - London

Head Waiter/Supervisor - Royal Opera House Up to 16.00 per hour London

Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group’s go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Supervisor based at Royal Opera House Hospitality.

Key responsibilities

• A great personality and can-do attitude.
• Ability to solve problems as they arise.
• Overseeing a team of waiters, ensuring that our standards are adhered to.
• Overseeing and assisting in the set up of the restaurant including table settings, waiter stations and stock.
• Handling guest feedback in a timely and efficient manner. 
• Reporting all incidents to senior management.
• Ensuring prompt and friendly customer service.
• Supervising the preparation, presentation, and delivery of food and drinks.
• Greeting guests and taking drink and food orders.
• Staying attentive to the needs of guests in the dining area.
• Delivering food from the kitchen to the guests.
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
• Communicating table orders effectively to the kitchen.
• Memorizing the menu and offering recommendations to upsell starters, desserts, or drinks.

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• A holiday purchase scheme
• Regular social events and communication with our leaders
• Volunteering days
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
• Cycle to work scheme

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident