Events Operations Supervisor - Grantley, Ripon

Job Type: Full Time - 40 hours per week

All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Key Responsibilities

• Assist the Banqueting and Events Operations Manager in the smooth running of all luxury events we cater for here at Grantley Hall.
• Organise and communicate to all hotel departments regarding upcoming events, show round appointments and wedding viewings
• Ensure all products served to and/or provided for the guest are set to Grantley standards
• Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
• Take ownership to ensure the stock holding is tracked, replenished and kept in order
• Be pro-active with customer comments and complaints
• Identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.

Key Skills, Qualities & Experience

• Previous experience in a Food and Beverage setting is essential
• Previous Events or event sales experience would be desirable
• The successful individual will be confident, self-motivated and present a professional outlook in all circumstances
• Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious live in accommodation for eligible roles
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• External team assistance line along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages.
• Simplyhealth - Health cash plan