Night Manager - London

Are you an ambitious, detail-oriented professional with a passion for exceptional service? Firmdale Hotels is seeking a dynamic Night Manager to join our esteemed team at the Dorset Square Hotel. Our commitment to excellence has earned us a reputation as one of the leading boutique hotel groups, known for our unique design, warm hospitality, and unparalleled guest experiences.

Firmdale Hotels is a collection of luxury hotels renowned for their individuality, style, and personalised service. Our portfolio includes some of the most distinctive properties in the world, where we strive to create memorable experiences for our guests.

As the Night Manager, you will play a crucial role in overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments. Working closely with all Managers, you will need to be adaptable and ready to handle various scenarios across Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen. Your leadership and ability to perform under pressure will be key in maintaining our exceptional service standards.

Responsibilities:

• Serve as the liaison between the General Manager, guests, and the operational team
• Constantly monitor and uphold our high service standards
• Ensure the security of the hotel throughout the night
• Conduct regular health and safety checks
• Deliver and maintain exceptional levels of customer service
• Establish and nurture strong, professional relationships with guests
• Manage and respond to any incidents or accidents involving guests or team members
• Provide operational support to all departments as needed
• Run night audits and produce nightly reports for senior managers

What you Need:

• Previous experience as a Night Manager or Head of Department in a 5-star hotel
• Excellent communication and interpersonal skills
• Exceptional attention to detail and a drive to maintain high standards
• Strong leadership and motivational abilities
• Resilience and a proactive approach to problem-solving
• Familiarity with Micros and Opera systems is desirable

What We Offer:

• Competitive salary and benefits package to be discussed at venue.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• GM of the Year Finalist - Helle Jensen - Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.