Spa Duty Manager - Grantley, Ripon

Hours: Full Time - 40 hours per week

All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Key Responsibilities

• Ensure the smooth daily operation of all aspects of the Spa
• Assign job tasks to spa team, as suited to their role and promote a high level of performance and motivation amongst the department
• Handle any guest complaints that arise, requests and enquiries on departmental services
• Prioritise guest satisfaction and establish positive relationships to better understand their requirements
• Organise and check that all Spa areas are set as per the Standard Operating Procedures
• Provide service promptly, courteously, and accurately
• Assist in providing departmental Employee Onboarding to newly recruited team members
• Ensure all collateral such as guest welcome letters, promotional materials and confirmation letters are finalized in advance
• Take responsibility of the Spa in the absence of the Spa & Wellness Manager
• Co-ordinate operations on the spa reception desk, including performing reception duties when required
• Encourage open communication with all team members throughout your day-to-day activities
• Order and supply all therapist paperwork (Guest Consultations etc.)
• Meet retail targets and treatment targets
• Continually strive to improve spa treatment and retail targets
• Display initiative to assist in making the Spa financially successful
• Continue to look for ways that the Spa can be more cost-effective by researching and comparing current and prospective suppliers for all products

Key Skills, Qualities & Experience

• Be able to manage time effectively and have a high degree of self-management and excellent organisational skills
• Have the capability to support management and work as a team member
• Have the ability to speak, coach, mentor and build a team
• Positively influence the team to meet the goals of the business
• Internationally recognized qualification in Beauty Therapy and Massage Level 2 and 3 qualifications
• Food & Beverage knowledge and experience is preferred, but not essential
• Experience in a 5-star spa is preferred
• Detail orientated individual who drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious live in accommodation for eligible roles
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• External team assistance line along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages.
• Simplyhealth - Health cash plan