Night Receptionists - OPERA USERS ONLY

Imperial London Hotel Group - based in the President Hotel

40 hours (5 Nights out of 7 Nights)

24,232.00 + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2025.

We are now recruiting Night Receptionist for The President Hotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family.

Working as part of our Night Reception team we want to ensure that our guests have a great first impression visiting our hotels no matter what time of night, you will make it your mission to ensure you deliver an exceptional journey from check-in to check-out.

It's all about having a great attitude, we are looking for someone who enjoys being helpful to others, keeps a cool head and doesn't get flustered easily as you'll need to be comfortable working both independently and as a team.

The safety of our guests and team is our highest priority so you'll be knowledgeable on company emergency and evacuation procedures, conduct regular safety checks and audits, ensuring that any safety incidents or accidents are addressed quickly and escalated accordingly.

You'll ensure there is a seamless handover for the day reception team communicating relevant information and updates, that guests' morning calls are actioned, breakfast trays are delivered and guest newspapers are ordered as required.

As an ambassador for the Imperial London Hotel Group, you will take pride in terms of your own personal appearance, and ensure the reception and adjoining areas represent a great welcoming environment. You'll help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.

A natural problem solver, with great attention to details you'll also be extremely organised yet able to multi-task. Your passion is to help others and with your exceptional people skills you'll ensure that our guests continue to return time after time to our hotels.

What we'd like from you

• Due to the working hours of this position, you will need to be at least 18 years old to be considered for this role.
• Previous experience gained as a night receptionist or similar position would be beneficial.
• Working knowledge of Opera & Knowcross software would be beneficial.
• You will have a good level of spoken and written English. If you speak other languages, this would advantageous.
• A genuine interest in providing the best service for our guests.
• Confident and engaging personality with the ability to build rapport quickly.
• You will have the ability to effectively problem solve and find a resolution to our guests' satisfaction.
• Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.

What you'll get in return

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days after 5 years of service.
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• 300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Sabbatical leave (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action:
  • Career Guidance, Life Coaching & Tenancy Agreements
  • Legal Assistance & Financial Assistance
  • Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• 1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service.

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)