Centre Manager - Southampton, Hampshire

Location: Dibden Golf Centre, Main Rd, Dibden, Southampton SO45 5TB

Salary: Circa £35,000 p.a. plus benefits

Job-Type: Permanent, 40 hours per week

Closing Date: 28th June 2024

We are looking for a highly motivated individual who has experience managing a team in a golf environment.

Key Duties:

• To be responsible and accountable for the overall management, maintenance & operation of the golf centre;
• To plan, support and be accountable for the delivery of the range of services/functions, ensuring that they all deliver against the business objectives and meet customer needs and expectations;
• Prepare business, marketing and service plans, operational manuals, research projects, feasibility studies, policies and management information as required
• Will be able to proactively resolve day-to-day operational issues
• To be accountable for ensuring all staff comply with all legislations regarding health and safety, Fire safety, Food and hygiene, Licencing laws, security, quality, carbon foot print, environmental standards and centre operations policies, procedures, and practices.
• Develop, maintain and evolve good relations with existing Clients and stakeholders
• To ensure the management, development and co-ordination of staff resources are effectively meeting all operational requirements;
• To provide excellent leadership and management to help all staff perform at their best, through effective communication, motivation, engagement and development opportunities to achieve high performance;
• To ensure all staff have regular scheduled one-to-one meetings to discuss activities, priorities, progress, problems and are set clear SMART objectives and any capability and/or conduct issues are dealt with fairly and within Mytime Active procedures;

Skills and Abilities:

• Will be able to communicate at different levels of the organisation and portray strong listening skills

• Will be able to demonstrate financial awareness, medium term business planning as well as clear-sighted operational management ability.

• Will be able to adapt the management style and thinking process to the needs of the business

• Will be able to build strong relationships with customers, Clients, stakeholders and employees

• Proven ability to undertake a diverse and demanding workload and deliver consistently high-quality work within specified timescales.

• Numeracy skills sufficient to analyse/interpret statistical information and calculate pay and conditions of service entitlements

Knowledge and Experience:

• Knowledge of business and management principles and practices;
• Knowledge of strategic planning and current facility management, best practices and statuary compliance and their practical application within leisure and/or golf
• Knowledge of golf and experience managing teams in a golf or leisure environment.
• Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business;
• Proven experience of implementing sales and marketing strategies

Qualifications:

• The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4. An additional business qualification would be advantageous;
• With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility.

Benefits:

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

* Free access to Mytime Leisure & Golf for you and one other.

* 29 days annual leave (including bank holidays). Additional leave with length of service.

* Holiday purchase scheme.

* 25% off food and beverage and free hot drinks.

* NEST pension.

* Early Pay- withdraw a part of your salary in advance of the pay day.

* New Employee Referral Bonus

* Exceptional achievement award scheme.

* Employee Benefits Platform & salary sacrifice schemes.

* Health and Wellbeing Benefits including Health Assessments and checks.

About us:

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities, and to date we've helped hundreds of thousands of people to live a happier and healthier lifestyle.

*All offers of employment are conditional upon you signing the contract of employment and:

* Satisfactory health clearance;

* Two satisfactory references;

* Proof of attainment of qualifications;

* Evidence of your right to work in the United Kingdom; and

** Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*

Mytime Active applies its Equal Opportunities Policy at all stages

Mytime Active reserves the right to remove this role at any time.