Assistant Front Office Manager - Grantley, Ripon

Job Type: Full Time - 40 hours per week

All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Key Responsibilities

• Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
• Maintain good working relationships with colleagues and all other departments
• Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
• Carry out Reception and Night Porter shifts when required to and assist during peak periods
• Provide training for the team and to assist in team reviews/appraisals and PDPs
• Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
• To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
• Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.

Key Skills, Qualities & Experience

• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
• A high level of confidentiality
• Full, clean driving licence due to our insurance policies is desirable
• Ability to meet deadlines and work under pressure
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Detail orientated and drives standards
• Confident, self-motivated and present a professional persona in all circumstances
• Hands on approach to work, always being productive and looking to improve
• Well presented, adhering to Grantley Hall’s grooming standards at all times
• Experience of managing a large team within the hospitality industry
• To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious live in accommodation for eligible roles
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• External team assistance line along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages.
• Simplyhealth - Health cash plan