FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

To continue our expansion, we are looking for an experienced retail supervisor to join the team in our brand new store in Norwich! 

The Ambition

Support with daily workload and delegation to team

Supervise work, check completion and deliver to expectation set by line manager

Use business communication tools for completion of tasks and ensure your team understand all key functions

Understand all process and procedures and set the example for others

Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles

Understand daily controls and how to set up the store

Understand company policy and rules regarding security measures and demonstrate compliance and controls

Compliance with all till and cashing up controls

Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements

Understand product features and benefits, ensuring knowledge is kept up to date in line with new products

Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners

Understand KPI targets and expectations to achieve results

Demonstrate commercial awareness and adopt right product, place and time compliance

Understand the Frasers structure, elevation strategy and initiatives

Engage with and feedback issues to contribute to the wider business

Support senior management to coach the team

Understand and support performance management processes

Understand your individual role and responsibilities and how they impact the team

Demonstrate day to day best practice standard and compliance

Support the team and act as a role model

Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store

The Requirements

Experience of leading a team within a retail environment 

Knowledge of and passion for luxury brands

Ability to drive sales through excellent service

Understanding of visual presentation and how to impact sales floor commercially

Ability to motivate a team with effective communication

The Rewards

• Basic Salary 28,256 per annum 
• 20% Staff Discount across all Frasers group Stores 
• Commission led bonus across a wide range of products
• Excellent bonus scheme
• 50% uniform discount
• Cycle to work scheme
• Access to a wide range of national acredited training programs
• Clear career path & development opportunities within the group