Join Our Team as a Seasonal Duty Manager

YHA Helvellyn Welcomes You to a Unique Place of Work!

Looking for flexible work opportunities during the months of June- November, YHA Helvellyn has a range of exciting contract options available to suit your needs.

YHA Helvellyn is close to Ullswater and the Lake District village of Glenridding, and  located 963 feet above sea level at the foot of England's third highest mountain.  For anyone who enjoys the outdoors, there are at least eight summits to reach from the hostel door plus a huge range of opportunities for running, mountain biking and scrambling.  It welcomes mainly like-minded guests, who come for is fantastic setting and the warm welcome offered by its staff. 

Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA Helvellyn, we believe in valuing our team members and ensuring they have access to great perks:

• Competitive hourly rate: We offer a pay of £12.44 per hour (this role is flexible, 25- 42.5 hours per week, temporary contract)
• Accommodation options: If needed, live-in accommodation is available at a reasonable rate of £63.70 per week.
• Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal
• Free YHA Membership: Receive a complimentary YHA Membership each year.
• Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

There's a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.

The Role: Supporting Excellence in Hostel Operations

As a Seasonal Duty Manager, you play a vital role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs). You'll also engage in a wide range of customer-facing duties across the hostel, delivering an outstanding service to all guests and visitors, ensuring they have a remarkable YHA experience.

Your Responsibilities

• Team Support: Directing and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Leveraging Technology: Utilising our systems for efficient guest check-ins, check-outs, and a number of management functions.
• Cleanliness and Comfort: Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable atmosphere for our guests.
• Culinary Delights: Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience, while engaging in authentic, inclusive conversations.
• Deputy Management: Deputising for the Hostel Manager, managing the daily hostel operation in their absence.

What Skills and Experience We Value

Our Seasonal Duty Manager role requires flexibility to cover different shifts and tasks. While it's an advantage, it's not essential for our duty managers to have prior face-to-face customer service experience. However, experience in hospitality or customer service, particularly in managing and delivering a quality service, would be advantageous.

Desirable qualifications include Food Safety Level 2 and APLH Level 2, but these are not essential. Essential requirements include experience in managing varying pressures, including significant peaks in workload demands, and team management.

Good communication skills and basic IT proficiency are advantageous, and excellent time management is essential in our dynamic environment.

Ready to Join Us?

If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form.  feel free to attach a cover letter to further express your unique qualifications and experiences. If you require any assistance, our YHA Jobs website's contact page is available to support you.

Discover YHA

To explore the YHA charity, our unique culture, rich heritage, and more, please visit our jobs website. Our primary strategic priority is to make YHA accessible for all, an essential part of our charitable mission. We actively seek to build diverse teams and extend a warm welcome to applicants from all backgrounds.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title – Duty Manager

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader