Director of Operations - Grantley, Ripon

Job Type: Full Time - 40 hours per week

All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Purpose of the Job

The Director of Operations will oversee the daily operations of the luxury 5-star estate including F & B outlets and Events, Front Office, Housekeeping and Spa as well as provide strategic direction. The Director of Operations will be a support to the General Manager (GM) in fostering a collaborative environment with an innovative outlook. The Director of Operations will guide employees to work as a well-functioning team and foster inter-departmental relationships. In the absence of the GM, you will be responsible for the overall operation of the hotel. You will be an effective member of the Executive team in driving overall sales and profit, EBITDA, Guest and Employee Engagement.

Key Responsibilities

Guest Experience

• To be a visible presence to both your teams and the guest to deliver an exceptional guest experience
• To exceed guest expectations through establishing a dynamic service culture within all teams
• To ensure an efficient guest operation with adequate cost control
• To constantly review, suggest ideas for improvements and action in all areas
• To be the leader of the standards and to maintain these in line with in house and red star standards
• To assist in setting the hotels objectives and future strategies
• Act as an ambassador for the business

Financial

• To manage alongside the departmental managers the departmental budget lines and payroll
• To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded
• To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required

People

• To ensure a positive and productive team culture
• To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall
• To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives
• To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary
• To follow all HR procedures and policies

Key Skills, Qualities & Experience

• Proven experience in F & B Operations managing multiple F & B units is essential
• A hands on Operator is essential
• Previous experience working with 4 or 5 red star service would be beneficial
• Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels
• Analytical mindset with the ability to interpret data and metrics to drive decision making
• Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance
• Accountable and resilient with the ability to work under pressure.

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious live in accommodation for eligible roles
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• External team assistance line along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages.
• Simplyhealth - Health cash plan