Call Centre Advisor (Merlin Entertainments Holidays) - Chessington, London 

Job Type: Guaranteed Hours

What you'll bring to the team

Merlin Entertainments Holidays Call Centre Advisor

Chessington World of Adventures Resort, Leatherhead Road, Chessington, KT9 2NE

• £12.30/hour
• Various start dates available
• Guaranteed hours, minimum 30 per week
• Hours: 8:45am - 5:15pm and 10:45am - 7:15pm (you will need to be available for both on a rota basis).

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be. ​

We are looking for upbeat, organised and fun individuals to join our brand new Merlin Entertainment’s Holidays Short Breaks Call Centre. You will be working full-time, guaranteed hours, a minimum 30 per week. This includes evenings, weekends and bank holidays on a rota system, working 5 days out of 7.

Main responsibilities…
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• Creating AWESOME bookings for our amazing guests
• Amending bookings
• Answering phone calls, emails and live chats
• Understanding and providing information on our 5 Resorts and multiple off-site hotels
• Upselling package add-ons to guests to ensure they have booked the perfect stay
• Meeting targets
• Working well as a team

Qualification & Experience

• Be 18 years of age or over (Essential)
• Be able to remain calm under pressure
• Have good organisational skills
• Know how to use Microsoft Office and have basic IT skills
• Have the ability to write emails (good grammar and punctuation)
• Be a team player
• Have call centre experience (Desirable not essential)

Benefits

• Pension
• Discretionary company bonus
• 20 days holiday
• Merlin magic passes
• 25% discount in our retail shops and restaurants
• 40% discount on LEGO

Everyone matters at Merlin…

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
 

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.