Security Officer - Leicester Square, London

Security Officer - Leicester Square, London

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests whichever platform or venue they visit. Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Empire Casino is a premier entertainment destination in the heart of Leicester Square offering an unparalleled gaming experience and exceptional customer service. As a cornerstone of our commitment to excellence, we are seeking a dedicated Security Officer to join our team and uphold the highest standards of safety and guest satisfaction.

Job Purpose:

As a Security Officer, you will play a crucial role in maintaining the security and safety of our venue. We are seeking individuals with exceptional customer service skills, a professional demeanour, and a dedication to providing a welcoming environment for all visitors. Additionally, adherence to Challenge 21 requirements, age verification, and recognition of guest vulnerability are key aspects of the role.

Main Duties:

• Customer Service Excellence: Greet and interact with patrons in a friendly and professional manner, creating a welcoming atmosphere for all guests.
• Challenge 21: Implement strict age verification procedures, demonstrating meticulous attention to detail.
• Security Patrols: Conduct regular security patrols of the venue to deter potential threats and ensure the safety of patrons and staff.
• First Aid: Provide prompt and effective response to incidents, offering first aid assistance until medical professionals arrive if necessary.
• Evacuation Support: Assist with evacuations during emergencies, ensuring the safety of all individuals and the integrity of the venue.
• Identifying Vulnerability: Promptly identify and address potential vulnerabilities among patrons to ensure their safety and well-being.
• Cashier Escort: Safely escort cashiers to facilitate the transfer of funds within the venue.
• Random Searches: Conduct random searches at entrances to enhance security measures without compromising guest experience.
• Staff Searches: Assist management with staff searches when required.
• Monitoring and Reporting: Monitor and compile data related to guest attendance, searches, and Challenge 21 compliance. Update reports and paperwork as needed.
• Participation: Attend briefings and monthly team meetings to stay informed and contribute to the security team's efforts.
• Health & Safety Support: Assist management with health and safety aspects of events, including risk assessments and legal obligations.
• Client Support: Coordinate with suppliers, handle client queries, and troubleshoot during events to ensure smooth operations.
• Additional Responsibilities: Perform other duties as assigned by management.

Qualifications and Skills:

• Proven experience with a minimum of 1 year in a customer facing role. Security experience in luxury hotels/Casino's etc is ideal
• Excellent communication and customer service skills, with the ability to interact effectively with diverse individuals.
• Sound judgment and decision-making abilities, with a keen attention to detail.
• Valid SIA Door Supervisor Level 2
• Valid First Aid at Work Certificate
• Flexibility to work various shifts, including nights, weekends, and holidays.

We offer lucrative employee benefits; some are a taste of what we offer:

• 50% off food and drinks in all our UK venuesGratuities
• Service charge
• Growth opportunities
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive (Paid into your employee hub account)
• Financial advice services
• Holiday accrual with length of service

Please Note: You must be aged 18 or over and have the right to work in the UK.

Join our team at Empire Casino and contribute to providing a safe and enjoyable experience for our guests. Apply now to become a part of our dedicated security team!

Reporting To: Security Supervisor/Security Manager

Job Purpose: The primary objective of the Security Officer role is to prevent crime and disorder, uphold license objectives, and ensure the safety and security of staff, venue, and patrons.

Working Hours: The minimum hours of work will be 40 hours per week inclusive of meal breaks. Actual hours worked will depend upon the needs of the business. You may occasionally be required to work varying hours and days to meet business needs.