Security Supervisor - Leicester Square, London

Security Supervisor - Leicester Square, London

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests whichever platform or venue they visit. Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Empire Casino is a premier entertainment destination in the heart of Leicester Square offering an unparalleled gaming experience and exceptional customer service. As a cornerstone of our commitment to excellence, we are seeking a dedicated Security Supervisor to join our team and uphold the highest standards of safety and guest satisfaction.

Job Purpose:

As a Security Supervisor, you will play a vital role in ensuring the safety and security of our guests, employees, and property. Your primary responsibility will be to supervise a team of security officers around the clock in a cost effective may, maintaining a visible presence to deter illegal or inappropriate actions, while also providing proactive and responsive customer service to enhance the guest journey.

• Team Supervision: Lead and manage a team of security officers, ensuring coverage 24/7 to maintain a safe and secure environment.
• Customer Service: Provide exceptional customer service to guests, addressing concerns and inquiries promptly and professionally.
• People Management: Handle all aspects of personnel management, including rota's, performance evaluations, training, and development.
• Attendance Management: Monitor and address issues related to sickness, lateness, and absence, always ensuring adequate staffing levels.
• Investigations: Conduct thorough initial investigations into security incidents, accidents, or violations of company policies, documenting findings and reporting to the Security Manager.
• Disciplinary Processes: Assist Security Manager to enforce disciplinary procedures when warranted, in accordance with company policies and legal requirements.
• Compliance: Ensure compliance with all relevant laws, regulations, and company policies, maintaining a thorough understanding of security protocols and emergency procedures.
• Reporting: Prepare and submit timely and accurate reports to the Security Manager, detailing security incidents, staffing issues, and other relevant matters.

Qualifications and Skills:

• Proven experience in security or law enforcement, with a minimum of 2 years in a supervisory role.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
• Excellent communication and customer service skills, with the ability to interact effectively with diverse individuals.
• Sound judgment and decision-making abilities, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and security management software.
• Valid SIA Door Supervisor Level 2.
• Valid First Aid at Work Certificate.
• Flexibility to work various shifts, including nights, weekends, and holidays.

We offer lucrative employee benefits; some are a taste of what we offer:

• 50% off food and drinks in all our UK venues
• Gratuities
• Service charge
• Growth opportunities
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive (Paid into your employee hub account)
• Financial advice services
• Holiday accrual with length of service

Please Note: You must be aged 18 or over and have the right to work in the UK.

Join our team at Empire Casino and contribute to providing a safe and enjoyable experience for our guests. Apply now to become a part of our dedicated security team!

Reporting To: Security Manager

Job Purpose: Manage and develop the security team, aligning performance to achieve objectives. Prevention of crime and disorder, uphold licence objectives and to protect staff, venue, and patrons.

Working Hours: The minimum hours of work will be 40 hours per week inclusive of meal breaks. Actual hours worked will depend upon the needs of the business. You may occasionally be required to work varying hours and days to meet business needs.