House Manager - WatchHouse.

WatchHouse is a group of specialty coffee houses across London with a flagship in Bath. With our talented teams, we serve best in class coffee on industry leading equipment in inspiring spaces. Every day we live our vision of creating experiences that enrich and inspire. As we continue to grow we are recruiting for House Managers to join our central London management team in WatchHouse.

In short, a House Manager is the key to our success. They lead their teams, take ownership for their house financials whilst leading service and offering a memorable customer experience. We are looking for experienced managers from either a specialty coffee background or high volume, premium hospitality businesses. We are looking for someone with good commercial experience and a good people leader - we can teach the rest!

Key aspects of the role:

• Lead, inspire and motivate the team so that everyone performs to their absolute best. Effectively managing the large team on site and working alongside them to deliver a the Modern Coffee experience.

• Drive to build a high performing site focusing on key KPIs. Continuing to look for ways to drive your shop's financial performance.

• A people focused manager, always getting the best from the people around them.

• Demonstrate unparalleled hospitality by creating a warm, positive and welcoming. High standards of food and beverage service in a high volume fast paced environment.

• Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.

• Encourage and create a vibrant, exciting and sociable place of work.

• Be driven by high standards and instil this same motivation within your team.

About you:

In short, at WatchHouse you can expect:

• A wonderful bunch of people that you'll get to work with.
• Opportunities for growth and development as we open new Houses in 2024.
• London Living Wage pay as a minimum plus a share of TRONC for all service roles.
• Guaranteed contracted hours every week to suit you.
• Flexible shift times.
• Free coffee & WH drinks (even on days off).
• Free lunch on every shift!
• 30% off food when you aren't working.
• Discount on our WH retail range.
• Access to the WatchHouse cycle to work scheme.
• Training available and opportunities for career growth and development across the business.

WatchHouse is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. A company where we believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.