Hotel Duty Manager - Chessington, London

Job Type: Full Time

What you'll bring to the team

Location: Chessington World of Adventures, Leatherhead Road, KT9 2NE

In this role, you will oversee all aspects of the hotel guest experience, working with other Hotel Duty Managers to achieve seamless communication between the Hotel and the Resort, providing hands-on guidance and support where necessary.

Reporting to the Hotel Front Office Manager, you will be responsible for the aesthetics, operation, and functionality of all aspects of the hotel product and guest amenities. You will work to achieve the alignment of service standards and operating procedures, focusing on optimising efficiency and convenience for all hotel guests.

You will take ownership of any negative impacts on the guest experience and work together with Hotel Leadership Team to make the changes necessary to prevent any reoccurrence. You will also demonstrate the ability to resolve difficult situations, resulting in a positive outcome.

In addition to this, you will develop and lead a positive and professional Front Office Team with a focus on the guest experience and championing the warm welcoming of guests to the Hotel.

Qualifications & Experience

• Great communication skills
• Proficient in Microsoft Office
• 2-4 years of management experience, or progressive growth in a customer service orientated role, preferable
• Knowledge and understanding of safety and security procedures

Benefits

• An annual salary of £26,780
• 28 days holiday (including bank holidays)
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in retail shops and restaurants
• Ongoing training and development opportunities
• Plus many more...

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.