WE ARE HIRING for FRONT Office Team Members.

Be part of our fun group interview process and secure a full-time role on the day.

All successful applicants MUST be able to start one week of extensive training at our ILH DNA Academy. Starting 13th May 2024 until 17th May 2023 Mandatory Foundation Course.

Full Time Front Office: Salary is from 23,087 to 26,563.68 GBP per annum plus Benefits.

• Day Receptionists (40 hours a week, 5 days/night of 7 days)
• Day Porters (44 hours a week, 4 days of 7 days)

Imperial London Hotels has been running hotels in Central London for over 200 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2025.

We don't want you to work for us, we want you to work with us and be part of our ILH Family & Community.

What you will be doing

As a Front of House Team Member for Imperial London Hotels, you are a key part of our guests' experience and their first impression of visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out.

With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve.

An ambassador for our Imperial London Family Hotels, you take pride in terms of your own personal appearance and ensure the reception and adjoining areas represent a great welcoming environment. You will help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.

What we would like from you

• Be able to attend a week of Intensive Foundation Front Office training from 13th May 2024 until 17th May 2023.
• Previous experience gained in a customer-facing role or similar position would be beneficial.
• Proof of having been gainfully employed for at least 1 year.
• You will have a good level of spoken and written English. If you speak other languages, this would be advantageous.
• Confident and engaging personality with the ability to build rapport quickly.
• You will have the ability to effectively problem solve and find a resolution to our guests' satisfaction.
• Rights to work in the UK with your ID/Passport and share code.

What you will get in return

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• 300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Sabbatical leave (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action:
  • Career Guidance, Life Coaching & Tenancy Agreements
  • Legal Assistance & Financial Assistance
  • Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• 1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)

What are you waiting for? Apply now!