Retail Manager - Windsor, Berkshire

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7), includes weekends and bank holidays according to our operational calendar

Here at LEGOLAND® Windsor Resort our 2024 season is in full swing, and we are recruiting for a Retail Manager to join the team in our iconic LEGO Store!

As the Retail Manager you will oversee the day-to-day running of both the LEGO Store and the Sweet Stop, both located within the Beginning area of the resort theme park. You will have a large team who will look to you for leadership, coaching, sharing best practice and keeping the LEGO displays exciting, relevant, and timely with new releases.

Naturally you will be passionate about exceptional guest service and will utilise this to inform the customer experience of both stores, creating engaging and interactive product displays and opportunities for upselling and guest recommendations.

As a member of the commercial management team, you will work strategically with your colleagues to meet and exceed sales targets, adhere to and champion the LEGO brand and create a positive work environment for your team.

Qualifications & Experience

• You will have previous experience working in a commercial space, with a good financial understanding and budget usage
• Previous experience working in a guest facing role is essential, ideally in a theme park or large department store
• You should have previously managed a team, either as a manager or assistant manager
• You’ll be an approachable and confident communicator, with experience liaising with and influencing key stakeholders within the parameters of your role
• Naturally you will be passionate about the LEGO brand, our products and of course LEGOLAND Windsor Resort!

Benefits

• 40% discount off LEGO sets and products on the online LEGO Store! 
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones! 
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Retail Manager to join our AWESOME LEGO Store team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.

Pay Range

GBP £28,000.00/Yr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.